Uninstalling and your data

Uninstalling

Uninstall ResReturn from Settings → Apps in your Shopify admin. Access to your store ends immediately and the subscription is cancelled. If you reinstall, your settings and return history are restored.

Data deletion

48 hours after you uninstall, Shopify asks ResReturn to delete your store's data. We then remove the personal data of your customers (names, contact details, addresses, bank details, chat transcripts) and the connection to your store. Financial records of past returns are kept without personal data.

Customer data requests

• When a customer asks you for their data, Shopify notifies ResReturn. The request appears in ResReturn under Settings → Privacy requests, where you can download the customer's data and send it to them.
• When a customer asks to be forgotten, Shopify notifies ResReturn and we delete their personal data automatically.

Retention

Customer details on orders without a return are removed after 180 days. Bank details are removed 90 days after a return is closed. Closed return records keep identifiable data for up to 3 years.