Returns in customer accounts

ResReturn adds a Request return action to eligible orders in Shopify customer accounts. The whole request — items, reason, resolution and confirmation — happens in your customer's account. They are never sent to another website.

Before you start

• Your store must use customer accounts (Settings → Customer accounts).
• The action only appears on orders that can be returned: fulfilled or delivered (per your policy), within your return window, and with items that are not final sale.

Add the return action

1. 1Go to Settings → Customer accounts and click Customize (the checkout and accounts editor).
2. 2Open the Order status or Orders page and select Apps.
3. 3Add Return requests from ResReturn and click Save.

What customers do

1. 1Open an order and choose Request return.
2. 2Select the items and quantities, a reason for each item, and how they want to be refunded (original payment method, store credit, or exchange, depending on your policy).
3. 3Submit. They see a confirmation with the return number and next steps, and can come back to the same order to see the status.