Handling returns, refunds and store credit

Review returns

Open Returns in ResReturn to see every request with its items, reasons and the resolution the customer chose. Approve or decline each request. Every return is also written to the order in Shopify.

Refund to the original payment method

When you close a return with a refund, ResReturn processes it through Shopify. The money goes back through the order's original payment, and Shopify sends its standard refund notification to the customer.

Store credit

Store credit is issued as Shopify store credit through the return itself, so it appears on the order's refunds. Customers see the balance in their account and can apply it at checkout. If your policy adds a bonus for choosing store credit, the bonus is included in the credit.

Exchanges

For exchanges, ResReturn creates a draft order for the replacement size so you can review and complete it in Shopify.

Shipping the item back

Add your return address and carrier instructions in ResReturn under Logistics. Customers see these instructions after submitting a return.