Changelog

What's new.

Every release that ships, with the detail that matters — newest first.

v2.0
October 14, 2026

Built into Shopify admin

  • NewResreturn now runs embedded inside Shopify admin, with Shopify-managed install. Uninstalling and reinstalling keeps your store's return history.
  • NewShoppers can request a return from their Shopify customer account — item, quantity, reason and resolution in one window, in six languages.
  • NewShoppers signed in to your store see their own orders on the return page without typing an order number or email.
  • ImprovedRefunds and store credit are processed through Shopify's native return flow; bonus credit above the refundable amount is issued as separate store credit.
  • NewPrivacy requests in Settings: download a customer's data on request; deletion requests are processed automatically.
  • ImprovedSecurity update: stricter order lookup, rate limiting, and return-tracking links that expire after seven days.
v1.11
September 26, 2026

App Store readiness

  • ImprovedShopify stores refund to the original payment method, so shoppers are never asked for bank details.
  • NewInstalling from the Shopify App Store goes straight through authorization into your panel.
  • NewOpening Resreturn from Shopify admin signs you in directly — "Continue with Shopify", no separate password.
  • NewA Billing tab shows your active Shopify plan with a link to manage it in Shopify; a paid plan unlocks the AI assistant automatically.
  • ImprovedThe Shopify app now requests fewer permissions at install.
v1.10
August 15, 2026

Returns inside the storefront

  • NewShopify theme app embed: your Returns link opens the return flow on the store page itself — assistant or classic flow, following your panel setting.
  • Newikas: the return flow opens in-page instead of redirecting, with an automatic "Returns & Exchanges" footer link.
  • Newikas exchanges create the replacement order automatically; choose whether it is recorded at zero price, discounted to zero, or full price.
  • Newikas: returned items go back into stock when a return is closed.
  • FixedT-Soft: partial returns now count only the lines actually returned.
  • ImprovedReturn approval in the panel names the actual outcome — refund, exchange or store credit — and the action bar no longer shifts under your cursor.
v1.9
August 6, 2026

Deadlines and the return assistant

  • NewAI return assistant in the customer portal — every answer comes from real order data (eligibility, deadline, refund status, drop-off, tracking). Off until you turn it on.
  • ImprovedReturn deadlines are computed from the delivery date; the statutory withdrawal period is a separate setting that a shorter shop policy cannot shorten.
  • NewMerchant panel, customer portal and notification templates in six languages (EN, TR, IT, FR, ES, RU).
  • NewPer-store drop-off instructions, shown identically in the portal and the assistant, in six languages.
  • NewOne-click "Received — process return" in the panel; Shopify order notes now say whether a refund is pending, in your store's language.
v1.8
July 26, 2026

Your portal, your rules

  • ImprovedRedesigned merchant panel with light, dark and system themes and accent presets.
  • NewEvery store gets its own return-portal address; on Shopify the portal can also be served from your store's own domain.
  • NewDefine your own return reasons and sub-reasons, which ones need photo evidence, and which items are non-returnable.
  • ImprovedSecurity hardening for incoming Shopify webhooks.
v1.7
July 3, 2026

New panel, ikas and Ticimax

  • NewNew merchant panel at merchant.resreturn.com with a step-by-step return lifecycle — approved, in transit, received, closed.
  • Newikas integration: connect in one click with OAuth; refunds and store credit are written back to ikas.
  • NewOn ikas, store credit is issued as a readable coupon code tied to the shopper.
  • NewTicimax integration: a "Start return" button on the storefront account page, with outcomes written back to Ticimax as return requests and balance.
  • ImprovedChoose how Shopify size exchanges are handled: a note on the original order, or a new order in the new size.
v1.6
June 22, 2026

Store credit and resolution options

  • NewChoose which resolutions shoppers see — refund, store credit, discount code or exchange — and set their options.
  • NewNative Shopify store credit, with a setting for when credit is issued.
  • New"Start return" in the Shopify customer account opens the portal straight on the order — no order number or email to retype.
  • ImprovedRedesigned customer portal: one question per step, a clearer reason flow, and a body map for fit feedback.
  • NewSize exchanges are written back to Shopify.
  • NewSelf-serve sign-up: create an account and connect your store without contacting us.
v1.5
June 14, 2026

First release on Shopify

  • NewConnect your Shopify store in one step; past returns are imported and new ones sync automatically.
  • NewCustomer return portal: shoppers find their order, choose the items and tell you why — fit problems are recorded with direction and body area.
  • NewReturns can only be opened for orders that have actually shipped.
  • NewRefund to the original payment method from the panel: the refund and the closed return are written back to Shopify, and the same return is never refunded twice.
  • NewShoppers follow their return on a status page and can mark it as shipped from the portal.
  • NewMerchant panel with sign-in: returns and orders with customer, product photo, size and price, and readable return numbers based on the order number.
  • NewA separate, login-free withdrawal form for EU shoppers (Directive 2023/2673): no reason asked, kept apart from regular returns.